Terms & Conditions

Acceptance of Terms

These Terms & Conditions are a binding agreement between you and Royace Lighting, operating the brand Royace Lighting. By accessing the website, submitting an enquiry, creating an account, placing an order, making a payment, accepting delivery, or using our services, you agree to these Terms, our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy, and any product-specific terms communicated to you.

If you do not agree with these Terms, you should not use the website or place an order. These Terms apply to retail customers, trade customers, interior designers, architects, contractors, procurement teams, businesses, and any person buying on behalf of another person or organisation.

Business and Legal Details

Eligibility, Accounts, and Customer Information

You must be at least 18 years old and legally competent to enter into a contract under Indian law. If you place an order for a company, project, client, family member, or third party, you represent that you have authority to do so.

You are responsible for providing accurate account, billing, GST, shipping, phone, email, project, and payment information. We are not responsible for delays, failed deliveries, incorrect invoices, or additional costs caused by inaccurate or incomplete information provided by you.

Products, Descriptions, and Availability

Royace Lighting sells decorative lighting products including chandeliers, pendant lights, wall lights, table lamps, ceiling lights, bespoke lighting, and related accessories. Products may be ready-stock, pre-order, made-to-order, customised, imported, sourced, or project-specific depending on the listing and written confirmation.

• Product images are for representation and may vary due to screen settings, photography lighting, natural material differences, hand finishing, glass shade variations, crystal arrangement, or production batches.
• Dimensions, weight, wattage, colour temperature, finish, cord length, chain length, canopy details, and installation recommendations are provided in good faith and may have reasonable tolerances.
• Stock availability may change due to showroom sale, supplier availability, quality inspection failure, production constraints, or payment verification delay.
• We may correct product information, pricing, availability, or typographical errors before accepting an order.

Ready-Stock, Made-to-Order, and Custom Products

Ready-stock products are products currently available for dispatch after order verification and quality check. Made-to-order and custom products are produced, modified, finished, imported, configured, or reserved specifically for your order.

Custom lighting may include changes to size, finish, height, colour, glass, crystal pattern, wiring, dimming compatibility, design proportion, site measurements, project schedule, or other specifications. Such orders may require an advance, milestone payment, written approval, design confirmation, or additional production time.

Pricing, GST, Invoices, and Payments

Prices are listed in Indian Rupees unless stated otherwise. Prices may include or exclude GST, shipping, installation, packing, insurance, handling, or project service charges depending on the product page, quotation, invoice, or checkout summary.

• Online payments may be processed through authorised payment gateways such as Razorpay, Cashfree, PayU, UPI, net banking, cards, wallets, EMI providers, or bank transfers, subject to gateway availability.
• An order is not confirmed merely because a customer has added a product to cart or initiated payment. Confirmation is subject to successful payment, stock or production feasibility, fraud checks, and written order acceptance.
• For custom, made-to-order, high-value, or project orders, we may require partial advance payment, balance payment before dispatch, or milestone payments as communicated in writing.
• GST invoices will be issued based on the billing details shared by you. Changes to GST details after invoice generation may not be possible if restricted by law or accounting rules.
• Payment gateway fees, bank charges, convenience fees, EMI interest, currency conversion charges, or failed transaction charges may be governed by the relevant provider.

Order Processing and Company Cancellation Rights

After receiving an order, we may verify payment, confirm customer details, review inventory, conduct quality checks, confirm production feasibility, and contact you for missing information. We may refuse or cancel an order before dispatch or production if payment is not verified, stock is unavailable, the product is mispriced, the order appears fraudulent, delivery is not serviceable, or fulfilment is commercially or legally impracticable.

If we cancel an order after receiving payment and no product has been delivered, we will initiate an eligible refund according to our Refund & Cancellation Policy and payment provider timelines.

Shipping, Delivery, and Inspection

Shipping timelines depend on order type, payment verification, product availability, production time, quality inspection, packaging requirements, courier serviceability, and destination. Large chandeliers, fragile glass items, or project shipments may require specialised surface logistics and may take longer than standard parcels.

Customers must inspect packaging at delivery and report visible damage, shortage, wrong item, or transit breakage within the timelines stated in our Refund & Cancellation Policy and Shipping & Delivery Policy. Installation or use of a product may affect return or replacement eligibility.

Installation, Electrical Safety, and Site Readiness

Unless expressly included in writing, installation, civil work, ceiling reinforcement, electrical wiring, scaffolding, ladders, lift access, electrician charges, and site modifications are not included in product prices. Lighting products must be installed by qualified electricians or trained technicians according to applicable safety standards.

• Customers are responsible for ensuring ceiling strength, electrical compatibility, driver placement, dimmer compatibility, voltage suitability, and site access before installation.
• Damage caused by incorrect installation, improper wiring, voltage fluctuation, unauthorised repair, misuse, water ingress, poor maintenance, or site conditions is not treated as a product defect.
• Where installation support is arranged by us, it may be subject to separate service charges, appointment availability, city serviceability, and site-readiness requirements.

Returns, Refunds, and Warranty

Returns, cancellations, replacements, and refunds are governed by our Refund & Cancellation Policy. Shipping timelines and delivery issues are governed by our Shipping & Delivery Policy. Warranty, if any, is product-specific and limited to manufacturing defects expressly covered by the product page, invoice, warranty card, or written confirmation.

Warranty does not cover normal wear and tear, bulbs or consumables unless specifically stated, finish ageing, minor handcrafted variations, glass shade differences, damage during installation, incorrect use, voltage surge, unauthorised modification, accidental breakage, cleaning damage, water damage, or damage caused by third-party electricians or installers.

User Obligations and Prohibited Conduct

• Do not use the website for fraudulent, unlawful, abusive, misleading, or harmful activity.
• Do not upload or share false payment screenshots, incorrect tax details, unauthorised design files, infringing images, malware, or abusive content.
• Do not copy, scrape, reproduce, or commercially exploit website content, product images, catalogue data, pricing, design concepts, or brand assets without written permission.
• Do not interfere with website security, payment systems, order processing, or other users.

Intellectual Property

All website content, brand names, logos, product photographs, catalogue descriptions, design concepts, layouts, graphics, videos, text, and other materials are owned by or licensed to Royace Lighting. No intellectual property rights are transferred to you except the limited right to view and use the website for personal or authorised business purchasing purposes.

Custom design discussions, renders, technical suggestions, sketches, product modifications, and project concepts shared by us remain our intellectual property unless a written agreement states otherwise.

Limitation of Liability

To the maximum extent permitted by law, Royace Lighting and its owners, directors, employees, suppliers, logistics partners, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, project delay, business interruption, interior work delay, or loss of goodwill.

Our total liability for any claim relating to a product or order will not exceed the amount actually paid by you for the specific product giving rise to the claim, except where a higher liability cannot be excluded under applicable law.

Force Majeure

We are not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, fire, flood, pandemic, strikes, labour shortage, transport disruption, port or customs delay, supplier failure, power outage, cyber incident, government restriction, war, civil disturbance, or payment gateway outage.

Governing Law and Dispute Resolution

These Terms are governed by the laws of India. The parties will first attempt to resolve disputes through good-faith customer support escalation. If unresolved, disputes will be subject to the courts, consumer forums, or arbitration venue having jurisdiction over the registered office city of the operating entity, unless applicable law requires a different forum.

For escalation, contact inquiry@royace.in with your order ID, contact details, invoice copy, photographs where relevant, and a clear description of the concern.